Frequently Asked Questions
Find answers to the most commonly asked questions about Viah Connect.
General Questions
What is Viah Connect?
Viah Connect is a trusted Indian matrimonial platform connecting verified singles worldwide, with a growing community across Australia, New Zealand and beyond. We focus on creating meaningful connections through our vetting process and private matchmaking services.
Who can join Viah Connect?
Viah Connect is designed for Indian singles and families seeking serious, committed relationships, whether they live in India or abroad. Members can search by country, city and preferences to find matches that fit their life.
Is Viah Connect free to use?
We offer both free and premium membership plans. Free members can create profiles and explore the platform, while premium members get access to exclusive features and personalized matchmaking services.
Membership & Account
How do I create an account?
You can create an account by clicking the "Sign Up" button on our homepage. Fill in your details, verify your email, and complete your profile to get started.
How do I upgrade my membership?
You can upgrade your membership by navigating to your account settings and selecting "Membership Plans." Choose the plan that best suits your needs.
Can I cancel my subscription?
Yes, you can cancel your subscription at any time from your account settings. Your subscription will remain active until the end of the current billing period.
Privacy & Safety
How does Viah Connect protect my privacy?
We take privacy very seriously. Your personal information is encrypted and we have strict policies to ensure your data remains confidential. You control what information you share.
What is the vetting process?
Every member verifies their mobile number and email during sign-up, and our team reviews profile details to help ensure members are genuine and serious about finding a partner.
How can I report suspicious activity?
If you encounter any suspicious activity, please report it immediately through our Safety Centre or contact our support team. We investigate all reports promptly.
Don't see your question here? Contact our support team for personalized assistance.
Contact Support