Privacy Policy

1. Introduction

Welcome to Viah Connect ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our matchmaking platform, website, and related services (collectively, the "Service").

By using Viah Connect, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information You Provide

We collect information you voluntarily provide when you:

• Create an account (name, email, phone number, date of birth)
• Complete your profile (photographs, biographical information, preferences, family background)
• Verify your identity (government ID, professional credentials)
• Communicate with our concierge team
• Purchase memberships or services (payment information processed by third-party providers)
• Participate in surveys, contests, or promotions

2.2 Automatically Collected Information

When you use our Service, we automatically collect:

• Usage Data: Pages visited, time spent, features used, and interactions
• Device Information: IP address, browser type, operating system, device identifiers
• Location Data: General geographic location based on IP address
• Cookies and Similar Technologies: To enhance user experience and analyze trends

3. How We Use Your Information

We use your information for legitimate business purposes, including:

• Providing and maintaining our Service - Matching you with compatible partners, facilitating communications
• Verifying identities - Ensuring the integrity and safety of our community
• Improving our Service - Analyzing usage patterns and user feedback
• Communicating with you - Sending service updates, match suggestions, and promotional materials (with your consent)
• Ensuring security - Detecting and preventing fraud, unauthorized access, or other harmful activities
• Complying with legal obligations - Responding to lawful requests from authorities

4. Sharing Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 With Other Users

When you create a profile, certain information (as you specify in your privacy settings) will be visible to other users to facilitate matchmaking.

4.2 Service Providers

We engage trusted third parties to perform functions on our behalf, including: Payment processing, identity verification, cloud hosting, analytics, customer support, and email delivery. These providers have access to your information only to perform specific tasks and are obligated to protect your data.

4.3 Legal Requirements

We may disclose your information if required by law, subpoena, or similar legal process, or to protect the rights, property, or safety of Viah Connect, our users, or others.

4.4 Business Transfers

In the event of a merger, acquisition, or asset sale, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest (AES-256)
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Secure data centers with 24/7 monitoring

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Update inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal exceptions)
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Receive your data in a structured, machine-readable format
• Withdraw Consent: Withdraw previously given consent for processing

To exercise these rights, please contact us at privacy@viahconnect.com. We will respond within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. You can control cookies through your browser settings. Types of cookies we use:

• Essential Cookies: Required for basic functionality (login, payments)
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Understand how users interact with our Service
• Marketing Cookies: Deliver relevant advertisements (with your consent)

For more information, see our Cookie Policy.

8. International Data Transfers

Your information may be transferred to and processed in countries outside your residence, including the United States and Australia. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent protections.

9. Data Retention

We retain your information for as long as your account is active or as needed to provide our Service. After account deletion, we may retain certain information for legal compliance, fraud prevention, or dispute resolution, typically for up to 12 months unless a longer period is required by law.

10. Children's Privacy

Our Service is strictly for individuals aged 18 years or older. We do not knowingly collect information from minors. If you believe a minor has provided us with personal information, please contact us immediately.

11. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to read their privacy policies before providing any information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending an email notification (if you have an account)
• Displaying a prominent notice on our Service

Your continued use of the Service after changes become effective constitutes acceptance of the revised policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: