Last Updated: August 2026
You can cancel a paid plan at any time from your account settings. Your current plan stays active until the end of the billing period you've already paid for; it will not renew after that.
Because Premium Connections are made available to you immediately on upgrade, refunds are generally not provided once a plan is active and connections have been used. If you believe you were charged in error, contact support within 7 days of the charge.
Email connect@viahconnect.com with your account email and the reason for your request. We aim to respond within 3 business days.